Mavro’s role
Mavro Care provides information, marketplace access, proposal-comparison support, and care-journey coordination. Mavro is not a healthcare provider, insurer, or guarantor of treatment, pricing, travel arrangements, or outcomes. Independent clinicians and facilities are responsible for all clinical evaluations, recommendations, and treatment.
No medical advice or emergency service
Website content and communications from Mavro are for general information and coordination only. They do not replace advice from a licensed healthcare professional and do not create a patient-provider relationship. For an emergency, contact local emergency services.
Provider information and vetting
Mavro may review provider information against documented criteria, but vetting cannot eliminate medical, financial, or travel risk. Licenses, credentials, availability, pricing, and other provider information may change. You should review the treating provider’s written information and ask questions before making a decision.
Estimates, savings, and travel
Any prices, savings examples, timelines, or travel patterns shown on the website are illustrative unless expressly identified as a current written proposal. Final clinical and travel costs may change after examination or due to complications, additional treatment, exchange rates, or changes to travel plans.
Your responsibilities
You are responsible for providing accurate information, reviewing provider terms and informed-consent materials, deciding whether to proceed, obtaining appropriate travel documents, and following clinical and travel guidance. Do not use the initial inquiry form to send medical records or other sensitive information.
Acceptable use
You may not misuse the website, interfere with its operation, submit unlawful or misleading information, impersonate another person, attempt unauthorized access, or use Mavro content or systems in a way that harms Mavro, providers, or other users.
Privacy
Our Privacy Policy explains how we handle information submitted through the website and initial case-review process.
Changes and availability
Mavro may update these terms or modify, suspend, or discontinue features as the service develops. Updated terms will be posted here with a revised effective date.
Questions, concerns, and complaints
Email care@mavrocare.com with your name, contact information, a clear description of the concern, relevant dates, and the resolution you are seeking. Do not include medical records, identification documents, payment-card information, or other sensitive information in your first email. Mavro will acknowledge the concern, review available information, and explain the next step. Clinical complaints may also need to be directed to the treating provider or the appropriate licensing authority.
Contact
For questions about these terms, email care@mavrocare.com. Company and mailing information will be added before the full public launch.